Returns & exchange

Exchange on selected ready pieces may be available at current live metal rates, subject to condition of the jewellery and store terms. Making charges and GST are typically not refundable on exchange.

For unused pieces in original packaging with invoice, please contact us within 7 days of delivery. Approval is case-by-case — especially for hallmarked gold.

Custom-made, engraved, or festive special orders are generally final sale unless we made a clear error.

Start a return or exchange on WhatsApp 8905096807 with your order number and photos.